Common Troubleshooting Issues Experienced by IT Technicians

If any point in your life, you've experienced anWith this sort of problem, you have to ask yourself
inexplicable computer error or failure; you may havewhat it may have been caused by - could it be new
to figure the problem out via the process ofa new program? New hardware? Updates? If there
'troubleshooting'. If you are considering training as anhas been recent activity or changes, simply undo it
I.T technician, such as the A+ certification, or evenand test for the stop error. To undo the problem,
just sick of failing to fix your computer, it is vital youyou can use system restore, reverse any updates on
learn the common problems that affect a computer'sdriver devices, and starting up with last known good
functioning.configuration, which will undo registry and driver
One of the most common errors is a 'stop' error orchanges. Which method you choose will depend on
infamously known as the blue screen of deaththe problem. It may be also be caused by out of
(BSOD). Apparently this problem can be hard to solvedate driver issues, so updating them may in fact
by turning the computer on and off and can usuallysolve the issue.
only be resolved by viewing the stop code in orderIf still no solution, check that there is still enough
to understand what the problem exactly is. Stopspace on your system partition, which holds
codes identify a specific problem; hence each codeWindows. Lack of memory can apparently cause
(each has different number and letters) represents astop errors. Check also that your computer is virus
particular error.free, as some particularly nasty viruses can
Stop codes can be found on the blue screen ofcontaminate the boot master and the boot area.
death, however, since Windows' systems restartOne other cause could be loose or not properly
after an error occurs, it can be somewhatinstalled components. You will need to check that
troublesome to read the code. To overcome this,everything is correctly installed and may have to
you will have to disable Windows' automatic restart.reseat components, and then complete another
Then, finally, you can read the code and begin toBSOD check. Next performing diagnostics on all
comprehend the problem.testable hardware will eradicate some hardware
Common codes include the STOP 0×00000002,causes or even find the root cause. If your system
which may be followed by the errorfails the test, the hardware or memory may need
'device_queue_not_busy'. The most likely cause forreplacing.
most codes is an error with hardware or deviceIf the previous test has no fruitful results, start your
drivers, which are generally, resolved using a fewcomputer with the minimum system running
simple steps.requirements. If no stop error screen appears, it's
First of all, reboot the computer as the blue screenlikely to be one of the other programs.
of death may just vanish as if it never existed. TheTroubleshooting can be a lengthy process and can
stop error can be a temporary issue due to unknowntake awhile to solve what may be a small problem.
errors within the system. If this fails, next you needTroubleshooting is a vital part of I.T training in I.T
to troubleshoot.technician certifications, such as the A+ certification.